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Fairmont State University Dining Sees 10% Increase in Check Averages with Self Order Kiosks
When Aladdin Food Management at Fairmont State University implemented NEXTEP Self Order Kiosks, they hoped to see an increase in check totals. They never expected to see an increase in customers, too. But, that’s exactly what happened – the new technology and the flexibility to customize orders like never before brought students flooding in to get fresh food made their way.
Along with a complete renovation, the University Dining Hall also transitioned from a pre-made grab-and-go system to made-to-order service. Dining services were focused on delivering excellent customer service and serving fresh food quickly. To pull off this new approach, Fairmont State University, in partnership with Aladdin Food, turned to NEXTEP to speed up operations, improve the guest experience, and boost revenue.